Abyzz Pumps Limited Warranty
Thank you for choosing Abyzz Pumps. We are committed to providing you with high-quality products and exceptional customer support. To ensure you receive the full benefits of our product warranty, please read the following information carefully.
1. Warranty Coverage
Abyzz Pumps (motor block and driver ONLY) are backed by a 10-year limited warranty, which covers defects in material and workmanship under normal use and maintenance. This warranty provides repair or replacement of the defective motor block and driver ONLY at Abyzz's discretion.
Our warranty policy ensures the quality and durability of our products; however, it does not extend to wearable parts that naturally degrade over time due to regular use. Wearable parts include, but are not limited to, items such as filters, seals, gaskets, volutes, fuses, adapters, bearings, impeller wheel, mounting brackets, and other components subject to routine wear and tear. These items are considered maintenance components and require periodic replacement to ensure optimal performance. For further details on which parts are classified as wearable, please refer to our product manual or contact our customer support team.
2. Warranty Registration
To activate your 10-year limited warranty, you MUST register your Abyzz pump directly with us. Warranty registration is mandatory; pumps that are not registered within 30 days of purchase will not be eligible for warranty coverage.
To Register Your Pump:
- Visit our website at https://abyzz.de/en/guarantee/.
- Complete the online registration form with your pump's serial number, purchase date, and other required details.
- Alternatively, you can contact our customer service team at support@abyzz.com for assistance with registration.
3. Warranty Terms
- Duration: The warranty is valid for 10-year from the date of purchase, provided the pump is registered as required.
- Coverage: The warranty covers defects in material and workmanship. It does not cover damage caused by misuse, neglect, unauthorized modifications, or failure to follow the provided installation and maintenance instructions.
- Non-Coverage: This warranty does not cover consumable parts or items damaged due to improper installation, environmental factors, or accidents.
4. Warranty Claims
To make a warranty claim, please contact Abyzz Pumps Customer Service. You will need to provide proof of registration and proof of purchase. If the claim is valid, Abyzz will repair or replace the defective part or pump at no charge.
5. Non-Transferrable Warranty
Please note that this warranty is non-transferrable. It is only valid for the original purchaser of the pump and cannot be transferred to subsequent owners.
6. Limitations of Liability
Abyzz Pumps' liability under this warranty is limited to the repair or replacement of defective parts. We are not liable for any indirect, incidental, or consequential damages arising from the use of the pump.
7. Contact Abyzz
For any questions or to initiate a warranty claim, please contact:
Abyzz Pumps Customer Service
Email: support@abyzz.com
Website: www.abyzz.com
